Returns & Refunds policy

Damages and issues
  Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges
  Unfortunately, we cannot accept returns and/or exchanges on items or gift cards.

Refunds
  A refund shall only be provided upon evaluation and determination that a mistake was made on behalf of ZINNIA ASMR. Refunds are not provided for damaged items due to mishandling of the shipping process or via any other means not attributed to ZINNIA ASMR. Should your purchased items (Package) be returned to ZINNIA ASMR, due to being unclaimed, a refund will not be provided. However, should you request to have the items resent to the address provided, you will be responsible for the additional shipping cost. If a purchase was made in error and the request is/was not fulfilled, a refund will be guaranteed upon request.

Contact Us

  If you have any questions about our Returns and Refunds Policy, please do contact us.